Here is some Frequently Asked Questions
We have a physical showroom in Beirut – Raouche area, and we also ship all over Lebanon and worldwide. Visit us in store or shop online anytime.
WhatsApp: +961 71 803535 or +961 81 580448
Email: [email protected] / [email protected]
* Beirut: Same-day delivery available
* Outside Beirut: 3–5 working days
* Express delivery: Available upon request
Yes, you can choose a preferred delivery option as we offer same-day delivery as well as express delivery, depending on availability and location.
Yes, selected items may be available for showroom pickup.
USD international cards are currently being accepted, and Whish Money payments are also available.
We do NOT have a refund policy. Exchange within 7 days of receiving your order. The item must be in brand new condition without any damage to the packaging. Used items can not be exchanged.
If you are not satisfied with your product, please contact us via WhatsApp at +961 71 803535 / +961 81 580448 or send us an email at [email protected]. We will review the issue and offer the appropriate solution, which may include replacement, exchange, or another resolution depending on the case.
If you receive the wrong item, please contact us immediately via WhatsAppthese numbers + 961 71 803535/+961 81 580448 or send us an e-mail to [email protected] with your order details and photos. We will arrange a replacement or correction as quickly as possible.
- If the item is out of stock, we will offer an alternative product of equal value or provide store credit or refund, depending on your preference.
All items sold by Rayanes Beautiful Homes, under certain conditions, can be returned within a period of 10 days from receiving the order.
If you received an e-mail with the order number, you can track it through the link provided to you, contact our customer service department if you have any further, specific questions about your order, our customer service support will help you.
If you receive the wrong item, please contact us immediately via WhatsAppthese numbers + 961 71 803535/+961 81 580448 or send us an e-mail to [email protected] with your order details and photos. We will arrange a replacement or correction as quickly as possible.
If your package has not arrived within the expected delivery time, please contact us with your order number so we can investigate with the courier and update you accordingly.
Yes! Wholesale prices are available for minimum order quantities. For wholesale inquiries, contact [email protected].
If a coupon code does not work at checkout, please contact us via WhatsApp + 961 71 803535/+961 81 580448 or send us an e-mail to [email protected] so it can be checked and applied manually if valid.
If the 10% discount is not automatically applied at checkout on the website, contact us via WhatsApp and the discount will be applied manually.
Only branded items are under warranty. Warranty coverage depends on the brand and product type. When applicable, warranty details are specified on the product page or invoice.
Upon request we can provide our services internationally. Shipping fees are calculated at checkout depending on destination.
If the issue is from our side (defective item, damaged item, or order error), no shipping fees will be charged.
If the return is requested by the customer, delivery charges will apply.
Products must be in perfect condition, sealed, unused, and returned in their original packaging. Proof of purchase (order ID from the invoice or email confirmation) is required, along with a valid reason for return. Please note that returns must be requested within 5 days of the delivery date.
Products cannot be returned, replaced, or exchanged if they have been used, damaged, or are not in their original condition. This also applies to items not returned in their original packaging, consumable products that have been used or installed, products with missing or tampered parts, and sealed items where hygiene integrity has been compromised. Items that have been assembled, altered, or installed are also not eligible unless they were defective upon receipt, as well as any items damaged due to misuse, even if under warranty.
Sales and promotions are announced through our website, and updates may also be sent via WhatsApp broadcast messages to keep you informed about the latest offers.
Yes, you can choose a preferred delivery option as we offer same-day delivery as well as express delivery, depending on availability and location.
The product photos are real and taken by our own photography to ensure accurate representation of the items.
Yes, we offer gift cards that can be used on our website for any available products.
Yes, items can be sent directly as gifts, a personalized message can be included, and gift wrapping is available upon request to make the order suitable for special occasions.
