Our Guarantee to You-
At Rayane’s Beautiful Homes, we stand behind the quality of our products and want every purchase to be a bright, positive experience, we would like to ensure your satisfaction with every product you order from our online platform www.rayanesbhomes.com
- The product must be untacked and packed in the original boxes in order to ensure your receiving of credit, the replacement order will be processed once the originally delivered package is picked up.
- Contact us within 3-5 days from receiving the package.
- If the reason for the exchange is a customer request, the customer will have to pay additional delivery charge.
- All accessories must be included in the package of the returned products, otherwise the exchange will be terminated.
- All items sold by Rayane’s Beautiful Homes, under certain conditions, it can be returned and we require the product to be untacked, and packed in the original packaging, however, we may ask you some questions, such as:
-Proof of purchase (order ID, can be found on the bill or in the email you received)
-Reason of return (we will ask for a specific, legitimate reason)
- Not all items available on www.rayanesbhomes.com are covered by warranty, however, we ensure to deliver your packages in good shape, if any defect occurred, kindly contact us within 3-5 days from receiving the package.
- If 5 days or more have passed since your purchase, we cannot offer you an exchange.
– Refund Policy
- Since we provide full information and real pictures from the photographs shared on the website, it’s not eligible to ask for a refund, you can replace or exchange the product and get a full replacement or exchange the product for another one.
- If, by any chance we cannot provide you the same product model again, then we will provide you with store credit that you can use at any time in the future.
- Delivery Fees – Delivery fees are non-refundable, the delivery charge is unavailable for negotiation.
Customer care support can help you if an object is received as defected or cracked, contact us within 3-5 days of the delivery date, your inquiry will be handled as soon as possible, kindly inform our customer care department on:
- Contact Number- +961 71-803535 via WhatsApp
- Email- [email protected]
- Customer Service Availability- Mon – Fri: 9 Am – 5 pm
Sat: 9 am – 2:30 pm