Return Policy: Our Guarantee to You

At Rayane’s Beautiful Homes, we are committed to ensuring your satisfaction with every purchase made through our online platform,
Here’s a clear breakdown of our return policy:

Store Returns:

– Contact us within 3-5 days of receiving your package.

– Ensure the product is untacked and packed in its original box for return.

– If the reason for exchange is a customer request, additional delivery charges may apply.

– All accessories must be included in the returned package to proceed with the exchange.

Conditions for Return:

– Products must be untacked and packed in original packaging.

– Proof of purchase (order ID) and a specific, legitimate reason for return are required.


– Defective items must be reported within 3-5 days of delivery.

– Exchanges are not possible if 5 days or more have passed since purchase.

Refund Policy:

– Refunds are not applicable due to provided information and real product images.

– Replacement or exchange for another product is offered.

– Store credit will be provided if the same model is unavailable.

Delivery Fees:

– Delivery fees are non-refundable and non-negotiable.

Customer Care:

– Contact our customer care support within 3-5 days of delivery for any issues.

– Reach us via WhatsApp at +961 71-803535 / +961 81 580 448 or email us at [email protected].

– Customer service hours: Mon-Fri: 9 am – 6 pm, Sat: 10 am – 5 pm.

– Customer service hours may be affected during holidays. Please anticipate delays during these times.

We strive to provide transparent and reliable service. If you have any further inquiries, feel free to contact us. (GMT+3).