Return & Refund Policy | Rayane's Beautiful Homes

1. Overview

At Rayane’s Beautiful Homes, we are committed to ensuring your satisfaction with every purchase made through our online platform, www.rayanesbhomes.com. We strive to provide transparent and reliable service by providing real product images and detailed information to help you make informed decisions.

2. Eligibility for Refunds

Please note that monetary refunds are not applicable due to the provided product information and real-life imagery available on our site. Eligibility is instead focused on Exchanges or Store Credit under the following conditions:

The request is made within 10 days of receiving your package.
Products must be untacked and packed in their original packaging.
All accessories must be included in the returned package.
A valid proof of purchase (Order ID) and a legitimate reason for the return are required.

3. Refund Process and Timeline

Since cash refunds are not provided, the process for credit or exchange is as follows:

Report: Defective items or exchange requests must be reported within 10 days of delivery.
Inspection: Once we receive the returned item and verify its condition (untacked/original box), we will proceed.
Resolution: You will be offered a replacement or an exchange for another product. If the same model is unavailable, Store Credit will be issued to your account.

4. Non-Refundable Services

Delivery Fees: All delivery fees are non-refundable and non-negotiable.
Used Items: Items that have been unpacked, used, or are missing original accessories are not eligible for exchange or credit.

5. Cancellation by the Client

If a client wishes to cancel an order or request an exchange based on a change of mind:

The request must still fall within the 10-day window.
Additional delivery charges will apply for the pick-up and redelivery of the new items.

6. Cancellation by the Company

Rayane’s Beautiful Homes reserves the right to cancel orders due to stock unavailability or unforeseen circumstances. In such cases, if a replacement cannot be agreed upon, the customer will be provided with Store Credit for the full value of the item.

7. Exchange or Rescheduling Policy

Exchanges are our primary method of resolution for dissatisfied customers:

You may exchange your item for any other product of equal value.
If the new item is of higher value, the difference must be paid.
Exchanges are subject to product availability.

8. Late or No-Show Policy

Claim Window: Claims for defective items or exchanges made 10 days or more after the delivery date will not be honored.
Delivery Attempts: Please ensure someone is available to receive the package. Issues arising from failed delivery attempts may be subject to additional fees.

9. Force Majeure and Unexpected Events

While we strive for prompt service, delivery and customer service response times may be affected during holidays or unexpected events. Please anticipate delays during these periods. We appreciate your patience as we work to resolve your requests.